We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.

Are you open for business?
Yes we are open for business however travel prior to 12 June 2020 is only for essential travel. From 13 June 2020 we will be open for all travel. Reception hours may differ so please call us directly to confirm.

Are your facilities open?
From 13 June 2020 all guest facilities excluding the sauna will be open. Please keep in mind social distancing measures will remain in place. This update is subject to any Government changes to COVID-19 restrictions.

Can I cancel free of charge?
Fully refundable unless advanced purchase rate was booked – for these we are happy to change travel dates and will be a credit until the guest can provide new travel dates.

Can I postpone/change my travel dates?
Yes with no charge.

Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi.

Do the units have air conditioning?
Yes all our apartments do have air conditioning.

Are the apartments serviced daily?
Our apartments are not serviced daily as we are self contained apartments, bookings of 8 nights or more receive a mid stay service. If you do wish to have a daily service it can be arranged for a fee.

Does the resort supply amenities?
As we are self contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.

What is your child policy?
0-2 Years inclusive FOC when using existing bedding. Cot hire available – charges do apply.
3 Years + adult rates apply.

Do you have cot hire?
Yes we do. Cot hire is $10 per night or $30 per week. Please be sure to notify our staff of your cot requirements at the time of making your booking.

Do you have safe secure parking?
Yes we do have free safe secure undercover parking.

Is your reception open 24 hours?
We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.

What time is check-in?
Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival. Requests outside these times may incur fees.

What time is check-out?
Check out time is 10:00am. If you would like to discuss a later check-out time please contact us directly to arrange prior to departure. Requests outside these times may incur fees.

 

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